Customer Success Managers (CSMs) should focus on complex client problems and valuable opportunities. To enable this, repetitive tasks should be automated, freeing up time for CSMs to make a more significant impact. Using AI for CSMs and AI for customer success can revolutionize how teams operate, leading to increased efficiency and better customer experiences. Key […]

If you think artificial intelligence (AI) is a futuristic concept without bearing on your current sales strategies, think again. Sales AI has already become an integral part of the daily operations of successful sales teams across almost every industry. Embracing AI-powered tools and techniques will give your team a competitive edge and redefine the meaning […]

Selling is hard and is only getting more challenging. 93% of revenue leaders expect buyer objections to increase and many companies are reporting longer sales cycles. During those crucial initial discovery meetings, sellers routinely fail to meet buyers’ high expectations. As a result, 72% of sales leaders don’t expect their teams to hit quota. Many […]

Have you looked at a list of SalesTech vendors recently? Right now, there are over a thousand companies offering sales engagement software. And it’s not going to stop there — many experts in the space have likened this to the MarTech boom, which experienced 1,776% growth in just the last four years. How can buyers […]

What does inbound sales mean in 2024? If you ask five different companies how they define inbound sales, you may get five different answers. That’s because sales processes vary wildly from organization to organization. Some companies split salespeople into dedicated inbound and outbound sales development teams, while others task reps with prospecting and responding to […]

The ability to track sales metrics and KPIs is the closest thing that sales leaders get to having a crystal ball. The right metrics can instantly reveal which reps are most active, which are most efficient and which need additional coaching in order to hit goals. But beyond merely revealing insight into reps’ performance, tracking […]

Conversation intelligence software integrates with CRMs like Salesforce to automate data capture, provide insights, track sales performance, and improve customer relationships.

Proper questions are one of the most powerful tools that B2B reps have. When they ask the right questions, reps don’t only find which prospects are a suitable fit, they also discover what pain points each prospect is experiencing and the goals they seek to accomplish. The right questions also provide visibility into the competitive […]

As the cost to acquire customers continues to increase and conversion rates continue to decrease, it’s never been more important to understand how to win, keep and grow customers. This necessity has given rise to an important movement in the last handful of years called Revenue Operations (RevOps).  What is Revenue Operations The definition of […]

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Accelerating Deals with AI: A Strategic Approach to Pipeline Management In the fast-paced sales world, identifying and expediting promising deals is essential for any business looking to meet its revenue goals. Today’s sales and revenue operations teams leverage pipeline management techniques to gain a competitive edge. This strategic focus on deal acceleration makes the sales […]

Choosing the right kind of sales software for your team can be overwhelming, especially when there are so many different types of solutions in today’s market. And more isn’t always better. In fact, 50% of sales reps feel like they’re required to learn too many tools. Shockingly, the average number of solutions adopted by sales […]