As every rep, manager and executive knows, it’s often the intangibles that separate good sales managers from the great ones. Below are seven key attributes I most often find in the best, most successful sales managers. In this case, I’m defining success not only by how well they hit their number, but how well they […]

Outsourcing part of the sales development role to an agent-assisted dialing service may not be as advantageous as expected. Not all software and technology are a good fit for all businesses. It depends on the sales cycle and the type of product being sold. With claims of 125 dials and 7-10 conversations per rep per […]

Sales managers should be doing everything in their power to help account executives (AEs) hit their quotas. Part of that is to craft a winning sales process for successfully handing leads that are qualified by your lead response or sales development reps. This requires great communication among your sales reps. Account executives need to know […]

Call recording is an incredibly valuable tool for sales managers to leverage during sales coaching and training. It allows them to coach large teams at scale by granting them the ability to capture every call and be alerted when a specific situation or rep requires their attention. These calls can be stored in call libraries […]

For sales teams, the data value chain has never been more promising than it is right now. As your prospects go about their day, interacting with websites, smartphones and the social web, the behavioral data profile about them continues to grow. It’s possible to know more than ever about their product preferences, usage, interactions, peer […]

Bestselling author Chris Voss has negotiated some of the most difficult deals in history. As a lead negotiator for the FBI, he found himself in more than a few life-and-death situations. From his career in the FBI to his transition to being a business consultant, Voss consistently used a tactic to gain a powerful edge […]

James Cash Penney, the wildly successful businessman who founded the J.C. Penney chain of stores, once remarked, “The art of effective listening is essential to clear communication, and clear communication is necessary to management success.” Penney’s words are just as true today, and highly applicable to inside sales. To be successful, sales managers need the ability to […]

I often get my morning coffee at Whole Foods market across the street from the office where I work. Very often, I walk out of there with more than just a coffee. The reason is that they offer a promotion that gives a discount on pastries when you purchase a coffee. I rarely intend to […]

The desk phone was once an omnipresent in any work environment. But now, more and more companies are making the switch to VoIP. There can be several advantages to using browser-based telephony, including eliminating hardware costs and reducing telephony costs. One of the most frequent questions that our customers ask us is whether their networks […]

Salespeople must first consider themselves in the prospect’s shoes. When you have purchase authority in your organization, and the marketplace is made aware, you receive solicitation calls and emails throughout your day, every day. Those who differentiate themselves by messaging you the right way, at the right time, with the right information are the ones […]

Let me ask a question that I hope you can answer honestly. How much time are you really spending personalizing each sales email you send? If you’ve been noticing a drop in email response rates (or if they were never exactly soaring to begin with), you’re not alone. Across the board, sales reps are having […]

Sales coaching is an incredibly effective way to increase the performance of your sales team. It boosts sales effectiveness by improving your reps’ sales abilities on an individual basis. Implementing sales coaching can seem daunting, but when you break it down piece by piece, starting one can be simple. We recently created a new ebook […]