RE/MAX Uses Revenue to Automate Inbound Sales

THE CHALLENGE

• Capture 100% of inbound phone leads in Salesforce
• Empower agents to quickly respond to high-priority leads
• Make smarter marketing investments

THE SOLUTION

• RingDNA, the Revenue.io Global Communications Hub
• Revenue.io Call Tracking for Salesforce
• Revenue.io Call Routing

THE RESULTS

• All leads are automatically logged in Salesforce
• Agents are able to get back to high value leads faster
• Inbound sales leads are automatically qualified
• Smarter investments are made based on sources driving the highest quality calls

WHY Revenue.io?

Prior to implementing Revenue.io, when home buyers called the phone numbers listed on RE/MAX’s real estate signs, the calls rang the general office and were often sent to voicemail. Agents had to manually enter potential buyer information into Salesforce before sending additional listing information to leads. This process was not only inefficient and slow for both customers and agents, but also resulted in a lot of potentially high-value leads slipping through the cracks.

Using Revenue.io’s call tracking system, RE/MAX was able to qualify and engage potential buyers much more efficiently. After calling Revenue.io numbers in property listings, prospects could either use Revenue.io’s IVR to route themselves to the most qualified available agent, or listen to information about a property that interested them. Agents could then view a complete history detailing which neighborhoods and properties prospective buyers were looking at.

Utilizing Revenue.io call tracking numbers, all call data was automatically logged in Salesforce. By capturing this call data in Salesforce automatically, Revenue.io saved RE/MAX agents hours of time each week. Another added benefit of using Revenue.io’s call tracking system was that RE/ MAX gained unprecedented insight into which marketing sources drove the highest quality calls.

The result: more leads, more home sales and better data.